Today’s customers are more service-oriented than ever before. Companies are constantly having to make mid-course corrections to enhance the level of service they provide their clientele.
The first step in a well-oiled customer service team is its call center’s customer service application. Whether you are a small or large enterprise, there is a solution for your team. Customer service level commitments are critical to achieving enterprise goals. Meeting those commitments is your daily, hourly, and even minute-to-minute challenge.
Connect it Networks can offer your team an Automatic Call Distribution (ACD) voice communications platform that exceeds customer service requirements, with intelligent queuing, customized call handling and service levels, silent monitoring options and more. Ask us how an ACD solution can help your organization.
The following telephone systems offer call center applications:
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| 112-port system |
CIX 100 |
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| 672-port system |
CTX 670 |
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| Computer Telephony Integrations |
CTI |
Computer Telephony Integration (CTI) combines the capabilities of the Strata CIX™ business telephone system with custom functionality provided by computer applications. This leverages the power of both devices to bring a more effective tool to the desktop.
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Predictive Dialer
Increase your call center operations efficiency by incorporating the CDS predictive dialer. For more information about the CDS dialer, click here
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