Customer service Agent

Main Functions
The customer Care Representative will work as part of a young & dynamic team in the Customer Service department an as well, with other services in the company. The candidate will interface with our Customers, Suppliers, Representatives and other business partners. We are seeking someone with a “can do” attitude who takes “ownership” for the task at hand. The ideal candidate will possess a tenacity that will focus on getting the job done accurately every time. Work schedule is from Monday to Friday 8:00 am to 5:00 pm with occasional overtime required. Manage the complete order fulfillment process. Answer incoming telephone calls and emails. Open work orders in the computer while communicating online with the customer. Schedule technicians / Bell for work to be done. Follow up with the technicians / Bell until the work is completed.

Requirements and working conditions
Education: Collegial (Attestation) or DEC degree completed
Years of experience related to the job offer: 3 to 5 years experience
Language(s) asked for: Very good knowledge of French and English
Number of hours per week: 40 hrs
Salary offered: to be discussed according to experience
Various terms: Benefices Group Insurance
Job status: permanent- full time – day time

Description of qualifications
Fluently bilingual, English & French with an excellent communication skills, able to articulate clearly and effectively over the phone and in writing, in both languages. Minimum 3 years of telecommunication experience. Experience in using Microsoft Office (Word, Excel and Outlook) . Have the knowledge of the Telco lines and portability of telephone numbers. Have the knowledge of the terminology and understanding of business lines. Work in the past with nationals accounts. Ability to be organized, detailed, and process oriented. Being at ease to communicate and understand the needs of business customers and active retirees living in residential properties. Manage multiple tasks and prioritize emergencies. Have initiative, creativity and be opening minded to changes. Knowledge in a similar position will be considered.

Contact’s name : Andrée St-Gelais – (Project Coordinator)
Means of Communication: fax / telephone: 450-662-9589
e-mail: astgelais@connectitnet.com

Executive Account Representative
Sales In – Telecommunications, Connectivity, Data and Structured Cabling.

Connect it Networks is one of Montreal’s most respected providers of Telecom & Structured Cabling, we have has an immediate need for an Outside Sales Rep.

If you’re looking for an exciting career in sales, with unlimited earnings potential, then we’re looking for you. Candidates should be highly motivated self-starters with good communication skills (bilingual) who are eager to become a part of a team of Professionals in the exciting and ever-changing Telecommunications Industry. Package includes advance on commissions to start, full benefits package & car allowance, as well as professional Industry Training and support. The position offers a realistic potential for earnings of $100k and above by following proven methods for success in one of the most dynamic, rewarding & challenging Industries you’ll ever find.

So if you’re truly ready to pursue a career rather than just another Sales Job, then please submit your resume immediately to John Puma via email at john@connectitnet.com. Candidates will be contacted on an Individual basis to determine proper qualifications to move on to the next step of the hiring process.

Human Resource Department
3150 Boul. Industriel
Laval, Quebec
H7L 4P7

or by e-mail: careers@connectitnet.com